SwedishAmerican / A Division of UW Health
Registry · Day/Eve · Varies
Acts as the first point of contact for patients and visitors by providing symptom screening upon entrance to a Swedish American location. Team members in this role will be knowledgeable in our Visitor policy guidelines. Responsible for the smooth flow of patients, visitors through designated entrances of SAHS locations. This position will greet, ask structured health questions and take temperatures of all patient and visitors entering the facility. All aspects of the role should be achieved through continuous demonstration of Swedish American’s ICARE Values. Must be committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service.
High School Diploma (or equivalent knowledge) preferred.
Ability to navigate and establish priorities in an often, ambiguous environment. Demonstrated ability to work with a variety of customers in a friendly, courteous manner, and actively listen to successfully determine the customer's needs. Ability to interact with a diverse client population and provide excellent customer service. Excellent communication skills. Demonstrated ability to work as part of a team, interdependently and collaboratively. Ability to work a flexible schedule as it relates to department demands. Ability to problem solve, manage conflict, address customer concerns and complaints, and initiate recovery steps for service failures. Demonstrated ability to operate standard equipment.