From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving – and always inspiring. Because every day is a new opportunity to Discover Different.
Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
Role models established customer experience practices with internal and external customers
Supports and embodies a positive store culture through honesty, integrity, and respect
Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
Promotes credit and loyalty programs during customer interactions
Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
Accurately processes and prepares merchandise for the sales floor following company procedures and standards
Initiates and participates in store recovery as needed throughout the day
Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
Provides and accepts ongoing recognition and constructive feedback
Adheres to all labor laws, policies, and procedures
Supports and participates in store shrink reduction goals and programs
Participates in safety awareness and maintenance of a risk-free environment
Performs other duties as assigned
Possesses excellent customer service skills
Able to work a flexible schedule to support business needs
Possesses strong organizational skills with attention to detail
Capable of handling multiple tasks at one time
Able to respond appropriately to changes in direction or unexpected situations
Possesses strong communication skills
Capable of lifting heavy objects with or without reasonable accommodation
Works effectively with peers and supervisors to accomplish tasks
Retail customer experience preferred
At TK Maxx, a constantly changing, always welcoming environment is something that runs through each of our stores.
TK Maxx is part of the TJX Europe family. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.