Scheduling Specialist Full Time

The Role:
As a Specialist on the Scheduling team, you will work as a vital member of the Energy Products Division focusing specifically on customer experience, schedule efficiency and logistics. Your primary goal is to provide exceptional customer service while establishing the most efficient schedule for our installation, survey, and service crews. Scheduling Specialists are also Tesla product experts.

Responsibilities:
Populate schedules by calling, texting, and/or emailing customers

Use and promote excellent customer service soft skills

Support operations leadership daily and maintain full ownership of the production schedule

Go above and beyond by taking responsibility for job flow and customer experience

Problem solve unique logistical situations as they arise

Independently utilize knowledgebase and other tools to perform tasks with minimal oversight

Assess, understand, communicate, and provide solutions to operational and customer experience hurdles to Scheduling Team leadership

Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience

Follow best practices to meet Service Level Objectives to provide high levels of customer satisfaction

Coordinate with management and other departments to meet Scheduling departmental goals and work to eliminate information silos

Qualifications:
Bachelor’s degree or at least 2 years related work experience in a customer service role, project management/coordination, electrical project experience and/or general construction knowledge preferred

Self-directed and an independent thinker

Exceptional interpersonal and persuasion skills

Detail-oriented, extremely organized and process oriented

Highly proficient with desktop applications such as MS Office and internet browsers

Professional, customer-focused approach to completing assignments and representing Tesla

Excellent written and verbal communication skills over the phone and email required

Employee Benefits

As a full time, Tesla employee, you will receive full benefits from day 1 for you and your dependents.

• Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
• 3 medical plan choices with $0 paycheck contribution
• Vision & dental plans (including orthodontic coverage)
• Company paid Life, AD&D, short-term and long-term disability
• 401(k), Employee Stock Purchase Plans, and other financial benefits
• Employee Assistance Program, Paid Time Off, and Paid Holiday
• Back-up childcare and employee discounts

Candidates must successfully complete and pass MVR background check

Recommended Skills

• Leadership
• Communication skills
• Microsoft Office
• Project management
• Construction