Position Purpose: This position provides quality and knowledgeable coordination of patient exam scheduling, knowledge of exams, exam preparations, accurate patient instructions, and providing customer service to the public, physicians, and all areas within Renown Health.
Nature and Scope: The incumbent schedules examinations for Renown Health locations.
The major challenges for this position are answering multiple phone line systems with heavy volume of calls, processing a high volume of paperwork, scheduling procedures accurately.
Position requires knowledge of pertinent exams (excluding specialty exams – imaging), and possessing the ability to communicate pertinent and accurate information to the patient, patient families, community, and other healthcare professionals in a positive, professional, and confident manner.
The incumbent is further challenged to possess the ability to function efficiently, accurately, and pleasantly under pressure, identify and maintain priorities, and to simultaneously respond to requests from a variety of individuals while remaining courteous and professional.
This position holds high standards of performance and respect for confidentiality, as well as providing a superior level of customer service at all times and knowledge while dealing with individuals of all levels.
This position does not provide patient care. The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. Minimum Qualifications:
Requirements – Required and/or Preferred Education: Must have working-level knowledge of the English language, including reading, writing and speaking English. Experience: Excellent written/oral communication skills required. Applicant must be able to work effectively with diverse groups of individuals as well as possess the ability to work well under pressure. Prefer one-year office experience. Applicants with experience in a healthcare setting will be given preference. License(s): None. Certification(s): None. Computer / Typing: Must possess, or be able to obtain within 90 days,
the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.