Remote Call Center Agent
To be considered, applicants MUST reside within the state of California.
If you are not a California resident, you will not be considered.
Benefitted, limited term – 1 year 100% Remote within California
The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California. We are seeking Call Center Agents to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation.
What You’ll Do
As California navigates a shifting landscape due to COVID-19, the ability to quickly respond and reach the most vulnerable community members is more crucial than ever. Leveraging its role as the auxiliary nonprofit to the California Community Colleges Chancellor’s Office, all 116 colleges, and 2.1 million students, the FoundationCCC is uniquely positioned to support relief efforts and connect Californians with resources to help them navigate these difficult times. The Foundation for California Community Colleges is rapidly expanding its call center support to bring critical resources to disadvantaged communities during the pandemic and beyond.
We are seeking Call Center Agents to join the Foundation’s Community Impact Call Center to provide outstanding customer service and technical assistance to families who receive social services across the state. Primary responsibility is to provide accurate information about eligible benefits, answer questions and inquiries, troubleshoot issues, document case notes and escalate inquiries when necessary.
What You Bring
Ideal Candidate Qualities
What We Offer
You’ll join a group of mission-driven, passionate, equity-minded individuals with a strong desire to impact and change lives for the better through education. As the official nonprofit auxiliary to the Chancellor's Office, we aim to ensure our team reflects the diversity of the California Community Colleges and the 2.1 million students, campuses, and communities it serves. Individuals are hired for their deep understanding of each population’s unique needs and will join a collaborative environment where each team member plays an important role in helping Californians across all communities improve their social and economic mobility and build a better future for themselves and their families.
We operate from an office located in downtown Sacramento’s thriving R Street corridor. Our benefits include the CalPERS defined benefit retirement plan, generous medical, dental, and vision, tuition reimbursement, and more. We take a strategic and comprehensive approach to investing in our people, fostering an environment for employee growth, and providing diverse opportunities for continued learning, professional development, and advancement.
Job Type: Full-time
Pay: $21.00 per hour
Work Location: One location