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Summary
Do you have enjoy working with the public? The Library is seeking a person with exceptional customer service skills. One who is able to present a welcoming atmosphere and is committed to helping the patrons and members. The Public Services Assistant manages patron accounts through The Library’s online software; helps patrons to locate library materials, provides Reader’s Advisory services, and answers basic reference questions. The Public Services Assistant assists the patrons with basic computer use, including but not limited to signing on to computer, use of the mouse, keyboard, and personal storage devices. This also includes troubleshooting basic computer issues. The Public Services Assistant provides courteous assistance to the public by phone and in person, giving information about library programs and services.
Application
Qualified candidates should complete The Library’s application and attach a resume at https://www.dcls.org/application
Education
High school diploma or General Equivalency Development (GED).
Experience
One year experience working with the public.
Required
Ability to lift 30 lbs. unassisted, to place materials on high and low shelves. Ability to reach and bend to place books on shelves, kneeling and sitting on the floor during programs. Requires independent transportation for travel to libraries, programs, and outreach locations. Requires independent transportation for travel to libraries, programs, and outreach locations; must be able to lift 35 lbs.
Schedule
Full Time, 37 hours/week position.
Recommended Skills
- Computer literacy
- Customer service
