Are you looking for an exciting opportunity to work as the gatekeeper of records for the City's Public Safety Department? Are you a stickler for rules who enjoys the rewarding challenge of working with the public? Do you enjoy the thrill of having multiple priorities competing for your attention on a regular basis? You've come to the right place.
WHO WE ARE
The City of Rohnert Park is located in the North Bay Area, 45 minutes from San Francisco, in the heart of Sonoma County's wine country and home to Sonoma State University. Rohnert Park was created as, and continues to be, a great place to live and work. Close-knit neighborhoods. Incredible schools. A business-friendly city.
We are seeking a dedicated individual with the unique ability to maintain courteous and tactful yet firm relationships with the public and representatives of other agencies. This position is often the public's first point of contact in the Department and requires a high degree of independent judgment to proactively ensure that laws, codes and procedures are interpreted and applied correctly.
THE IDEAL CANDIDATES WILL POSSESS:
Exceptional communication skills
Commitment to serving the public
High degree of accuracy in work
A strong work ethic
The Public Safety Records Clerk maintains and distributes public safety records in accordance with the Public Records Act and other applicable laws. Additional duties include:
Serves as a primary contact with the public
Receives information from the public regarding crimes in person and over the phone
Reviews and approves citizen crime reports
Receives and books in found property or evidence
Fingerprints members of the public
Enters a variety of information into police records systems
To be considered for this opportunity, please visit "Job Opportunities" at http://www.ci.rohnert-park.ca.us/ for an online application and the required supplemental questionnaire. Work history must include all employment for the last ten years. All applications will be screened for completeness and possession of minimum qualifications. Applications will be reviewed in detail to identify the most qualified candidates to interview.
You may submit a resume or other relevant documents to further describe your qualifications; however, "See Resume" will not meet the requirements to submit a complete application, including employment history, or be accepted in lieu of responses to supplemental questions.
If you need assistance applying online, please click on the Application Help/FAQ's link: https://www.governmentjobs.com/home/faq
Under general supervision, performs a variety of general administrative, clerical, and customer service duties involved in the maintenance, processing, and distribution of Department of Public Safety records, including assisting in office support duties; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives direct supervision from Property and Records Supervisor. Exercises no supervision of staff.
This is a non-sworn single-position class that performs the full range of work in customer service and maintenance, processing, and distribution of Department of Public Safety records. Incumbents receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from other clerical and office support classifications by performing duties in support of the Records Unit in the Police Department. This class is distinguished from the Property and Records Supervisor in that the latter is the full supervisory-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of staff on an assigned shift involved in police records management.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Performs a variety of customer services functions applicable to records release and maintenance, including receiving, responding to, entering and verifying for accuracy police reports.
Maintains and updates records according to established policies and procedures, including indexing a wide variety of violations and notifications, tracking and filing reports, and redacting confidential information when required; purges records and files as required.
Processes requests for vehicle releases and subpoenas for officer court appearances, and various other reports and documents.
Enters a variety of statistical data and reporting into computer systems with a high degree of accuracy.
Assembles and compiles information for a variety of departmental, State mandated, and statistical reports, including verifying accuracy and completion of reports and maintaining files.
Provides general information regarding department policies, procedures, and regulations, including responding appropriately to complaints, requests for information, and requests for service in person and by telephone, forwarding written complaints against personnel, and coordinating work with other City departments.
Performs a variety of reception, administrative support, and clerical duties, including answering and directing telephone calls and calls for service, preparing court packages, taking supplemental reports, accepting and booking property, and distributing incoming mail; sorts, files, copies, and distributes a variety of documents; maintains a variety of filing systems; executes citation sign offs on correctable vehicle mechanical violations; and participates in the registration services.
Executes Livescan fingerprint services for members of the public for license and employment screening.
Collects and prepares documents for arrests and citations; forwards documents to appropriate department, unit, and court; indexes a wide variety of violations and notifications; compiles and distributes complaints.
Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental and unit policies and procedures in determining completeness of applications, records, and files.
Provides research assistance to officers and other law enforcement personnel as requested.
Performs other duties as assigned.
In performing the duties described above, the incumbent is expected to:
Provide outstanding and friendly customer service.
Create and maintain a respectful and collaborative working environment.
Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible.
Demonstrates care for the organization, customers, and coworkers.
Performs work of the highest quality possible.
Practice and encourage initiative and innovation to improve the workplace.
Qualifications and Requirements
Operations, policies, procedures, and functions of the Public Safety Department.
Basic understanding of law enforcement terminology.
Modern office practices and procedures, including filing and the use of standard office equipment.
Business arithmetic and basic statistical techniques.
Basic principles of record keeping.
Operation of computer-aided communications equipment, including multiple telephone lines and radio systems.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Modern equipment and communication tools used for business functions and program, project, and task coordination.
Computers and software programs related to public safety operations to conduct, compile, and/or generate documentation.
Learn basic functions, principles, and practices of law enforcement agencies.
Learn and interpret, apply, and explain applicable Federal, State, and local codes, regulations, policies, technical processes, and procedures.
Learn techniques, methods, and processes of police record management and retrieval.
Organize, research, and maintain technical and administrative files.
Enter data into a computer system and prepare written materials with sufficient speed and accuracy to perform the work.
Make accurate arithmetic and statistical calculations.
File and maintain automated and hardcopy records with accuracy.
Organize own work, set priorities, and meet critical deadlines.
Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
EDUCATION AND EXPERIENCE:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to completion of the twelfth (12th) grade supplemented by additional clerical skills coursework and two (2) years of work experience in a high public contact work environment. Completion of related coursework in criminal justice and recent training in computer software and equipment and prior police related work experience are desirable.
LICENSES AND CERTIFICATIONS:
Possession of, or ability to obtain, a valid California Driver’s License and a satisfactory driving record by time of appointment.
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. The principal duties of this class are performed in a public safety facility with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.
FLSA Status: Non-Exempt
Employee Unit: Rohnert Park Employees’ Association (RPEA)
Approved By: City Council Resolution No. 2020-066
Date Approved: July 14, 2020
CALPERS RETIREMENT: Per the Public Employees' Pension Reform Act (PEPRA), effective 1/1/13, new-hire employees will be in the Misc. 2% at Age 62 retirement formula with a 3-year final compensation. Employees must contribute 50% of the normal cost rate to CalPERS, which is currently 6.25%. Medicare Taxes are withheld, but the City does not participate in Social Security.MEDICAL INSURANCE: Employees may select from Kaiser, REMIF, or Sutter health plans. The City contributes a set credit amount based on coverage level. DENTAL & VISION INSURANCE: City provides Delta Dental and VSP (vision) insurance at no premium cost to employee and eligible dependents.HOLIDAYS: 12.5 paid holidays per year.ANNUAL LEAVE PROGRAM: 12.67 hrs/month accrual for paid time off. Accrual schedule increases with service. The maximum Annual Leave cap is 500 hours.ADDITIONAL BENEFITS: City-paid $50,000 life insurance policy and $1000 for dependents, Short-Term Disability Insurance, Long-Term Disability Insurance, Employee Assistance Program, Education and Tuition Reimbursement Program, Bilingual Pay, Dependent Care Assistance Program, Health Care Tax Free Dollar Account Program, Catastrophic Leave Program, and free use of the City's Sports Center and lap swim in the City's swimming pools. Employees may purchase supplemental life insurance, participate in deferred compensation program and join in a credit union. The City is a non-smoking workplace.EMPLOYEE UNIT: This position is in the Rohnert Park Employees' Association Unit. Positions in this unit that are Exempt under the Fair Labor Standards Act (FLSA) receive 50 hours of Administrative Leave.