At UPMC, we're all here for the same reason – to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.
Why Join UPMC?
We don't just take care of patients – we take care of our team, too. And we have the data to prove it. In addition to the benefits you'd expect from an industry leader you can expect:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to UPMC.
Work Location: UPMC Jameson, 1211 Wilmington Avenue New Castle, PA 16105
Status: Casual at least 8 hours per week (Can be scheduled up to 40 hours based of availability and staffing need)
Shift times: Primarily 6a-6p in the outpatient area. Opportunity for additional hours by supporting the ED (7a-730p, 8a-430p, 3p-1130p, 7p-730a)
Days: Varied days including weekends and holidays
Interested in hearing more? Apply online today!
Guide patient through check-in process
Collect copayments and any other applicable patient payments
Confirm and/or update patient registration information
Schedule or connect patient to resources to schedule for ancillary services at checkout
Assist patients in education of financial responsibility and connect them to advocacy resources as needed
Confirm/verify insurance benefits with the appropriate carrier
Completion of high school graduate or equivalent is required.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran