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You will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities; we look for individuals who embody Intermountain's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.
Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded. Typical patient services task includes:
Efficiently updates and verifies patient demographics, insurance and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.
Thoughtfully directs patients on next steps and informs patients about delays and wait times.
Promptly schedules appointments utilizing provider templates and scheduling guidelines.
Proactively requests payments from patients on current and past medical services.
Receives and processes those payments following appropriate procedures for handling payments.
Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.
Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.
Completes training and pass-off requirements.
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
One year of customer service experience, especially in a Hospital or Medical Office.
Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment.
Demonstrate excellent verbal and written communications skills.
Interact with others requiring the employee to communicate information.
Operate computers and other office equipment requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Scheduled Weekly Hours: