Under the direction of the Physician(s) and Practice Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Physician and Practice Manager to achieve quality outcomes for the patient.
Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary.
Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and or convenience of patient.
Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible.
Collects patient copayments.
Verifies patient and insurance information.
Updates chart with copies of current insurance card and patient registration forms.
Prepares new patient charts as necessary.
Verifies insurance coverage, plan benefits coverage, signed insurance assignments, release of information signature, pre-certification information.
Check out patient by collecting any additional payment due for services rendered if applicable.
Enter CPT and ICD-9 codes.
Record and post charges and payments daily.
Balance cash drawer and prepare deposit for Practice Manager to take to bank.
Inventories and restocks office supplies after approval by Practice Manager.
Sort and distribute mail, lab results and transcription on a daily basis.
File appropriate lab results and transcription according to timelines established by the practice.
Performs all duties respectful of confidentiality and safety of all patients, employees, and Physicians.
Adheres to established quality principles and standards established by Reid Physician Associates, Inc. and Reid Hospital and Health Care Services
High School Graduate or GED equivalent; graduate of accredited Medical Assistant Training Program preferred
Schedule Details: Monday-Friday, 8:00am-5:00pm (subject to change).