DEPARTMENT OF INTELLECTUAL & DEVELOPMENTAL DISABILITIES
MINIMUM SALARY RANGE: $3,924.00 MONTHLY, DEPENDENT ON EXPERIENCE
CLOSING DATE: 12/07/2021
DIDD is seeking to fill a REM Investigator 1 position. This position will be stationed in West TN and will be located in either Arlington Tennessee or Jackson Tennessee. Job responsibilities include fielding and triaging calls into the DIDD Abuse Hotline and Reportable Event Production email account. This will include conducting follow-up (collecting documentation, conducting interviews with persons supported and direct witnesses, completing SharePoint Entries, etc.) on allegations of abuse, neglect, and exploitation received by DIDD’s Office of Investigation. The REM Investigator 1 will be responsible for completing Customer Complaints Resolution on calls that come into the Customer Focus Services (CFS) Hotline. This will include following up on Complaints that are assigned to them through the CFS Coordinator and completing a Complaints Resolution Form within the required timeframe. This position may also be required to travel within the specified region.
Qualifications include a high school diploma or equivalent, a valid driver license, with investigative experience and or personal / professional experience working with individuals with intellectual or developmental disabilities. This position will be filled with a person who has the ability to manage multiple projects in a timely manner, be able to work and communicate effectively in a stressful environment, possess excellent verbal and written skills, organize and prioritize assignments, work independently and have flexibility in their work schedule.
If your name appears on the Tennessee Department of Health Abuse Registry, we cannot consider you for employment in this position.
This organization participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Pursuant to the State of Tennessee’s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State’s policy to provide an environment free of discrimination and harassment of an individual because of that person’s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran’s status or any other category protected by state and/or federal civil rights laws.