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At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!
"The company is actively seeking United States military veterans and service members who meet the qualifications outlined below.”
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Job Summary
This role will assist in dispatching, tracking, and supporting Dominion Energy teams that are in the field.
Learns to analyze daily order priority, order volume, and resource availability to ensure efficient routing and dispatching to field personnel.
Develops skills for communicating with field metering personnel through various channels to adjust routes and work accordingly.
Develops the ability to efficiently monitor and initiate routing plans throughout the day to ensure highest priority orders are dispatched to accommodate an 8 hour day, with a focus on minimizing overtime.
Learns to update ARCOS, to determine resource needs, and to initiate callouts.
With assistance, supports communications from stakeholders such as Call Center representatives, field Operations and Construction personnel, Billing, Credit, Regional Operations Center (ROC), as well as external customers.
With training, performs a wide variety of specialized and complex metering functions (Priority Work Requests-PWQ, daily route scheduling, etc.).
Learns a wide variety of information related to Metering Operations and procedures to be able to answer questions.
With training, utilizes computer systems and/or related equipment to record, enter, store and retrieve information (Service Order Automated Routing System (SOAR), CBMS, Billing, Credit, ARCOS).
Compiles regular and special reports using established formats and procedures.
Required Knowledge, Skills, Abilities & Experience
Required: 0 to 2 years related experience (A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications)
Experience or knowledge of scheduling and/or dispatching is preferred
Customer Service experience is highly preferred
Ability to read and review map is preferred
Ability to continually analyze information and data throughout the day in the performance of duties and responsibilities,
Ability to manage multiple activities, remote resources, and constantly changing priorities,
Good analytical and problem solving skills,
Ability to learn company and department procedures associated with field metering support and their application,
Ability to learn and apply relevant IBEW contract provisions,
Ability to work independently and within a team environment,
Good general computer skills with word processing and database applications (and ability to learn specific systems such as SAP, CBMS, and SOAR),
Strong keyboarding skills,
Strong oral and written communication skills,
Ability and desire to work non-traditional shifts,
May require certifications or special training
- Note to applicants with military experience: Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined (above/below).
Education Requirements
Required: High School Diploma or GED
Associate or higher degree a plus, but not required
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%
Other Working Conditions
Test Description
No Testing Required
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
You can experience the excitement of our company – it's the difference between taking a job and starting a career.
Recommended Skills
- Analysis skills
- Dispatching
- Word processing
- Communication skills
- Military
