The City of Coppell is looking for someone who loves working with people of all ages, solving problems, learning new things, and tackling challenges. If this sounds like you, The Cozby Library and Community Commons might be the right place for you!
The City of Coppell Library Clerk provides friendly and professional circulation services to citizens, and clerical support for technical services. The Library Clerk communicates and aides in library policies and procedures. Regular attendance is an essential job function. The Library Clerk works a 40-hour schedule, including one evening and every third weekend.
This is a full-time position.
Essential Job Functions
Provide excellent customer service to residents and library users through good communication, a willingness to assist with customer requests, and the ability to follow through to ensure positive interactions with the public.
Understand and be able to explain library policies and procedures; respond to and handle difficult patron inquiries and complaints.
Check-out/check-in library materials by data entry into the integrated library system (ILS); evaluate materials for damage, sort materials alphabetically and numerically, and move materials to and from book drop bins, carts or shelves.
Collect, count and provide accurate change
Verify, enter and maintain confidential patron information in the ILS.
Assist patrons both on the telephone and in person with directional and reference questions as well as account information, referring citizens to other staff members as needed.
Perform holds/requests management, including running reports and hold shelf maintenance. Retrieve materials for hold shelf from pull list and remove held items from unclaimed (expired) list as appropriate.
Receive new materials from vendors by checking against invoices and enter receipt into ILS.
Process new materials to include wrapping, stamping, and applying labels and security strips; pack, unpack and move boxes; process items for withdrawal and delete from ILS. Retrieve, process, and return interlibrary loan materials.
Receive, process, and withdraw magazines and enter ILS, as appropriate.
Sort and shelve library materials alphabetically and/or numerically by the Dewey Decimal System; search for lost/missing items; monitor and maintain shelf order.
Prepare for daily opening and closing of library.
Read, send or reply to electronic mail daily.
Assist with set-up of library program room for library programs as requested
Under the direction of a librarian, assist with the presentation of programs, as requested.
Perform other related duties as requested, assigned or required.
City of Coppell Core Competencies
Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety polices; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service.
Motivation of Self & Others: We demonstrate a core desire to serve the Public and the Organization through our commitment, passion, initiative and drive.
Leadership of Self: We motivate, inspire and influence ourselves to strive towards excellence by being positive, accountable, a team player and influential in goal achievement.
Service –Oriented: We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.
Trustworthy: We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.
Relational: We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative, empathetic, broadminded, flexible, respectful and compassionate/caring.
Communication: We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through assertiveness, empathic listening, conflict resolution and deliberating/debating.
Emotional Maturity: We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management, balance and consistency.
Development of Self: We are committed to improving our knowledge, skills, personal qualifications and performance through self-development.
Organizational Awareness: We are aware of the Organization's structure and culture for how we do business by understanding departmental impact on organization, interdepartmental relations and organizational culture
Global Awareness: We stay informed of issues and trends that may impact the Organization by understanding media/public relations.
Community Awareness: We have a sense of the community's culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations and branding.
Innovation: We successfully implement ideas that improve and/or add value to service delivery through creative thinking, continuous improvement and by being quality minded and a change agent.
Critical Thinking: We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.
Visioning: We understand the future direction of the Organization and understand the efforts and processes needed to achieve it by following the mission/values.
The Library Clerk requires the ability to work as part of a team, to communicate verbally and in writing with city staff, citizens and other individuals using the English Language, and perform multiple tasks simultaneously, which requires frequent change of tasks under time pressures. This employee must be able to utilize a personal computer and the library's ILS. The Library Clerk must also be able to safely operate a motor vehicle for travel within the City and to library-related events.
In order to successfully perform the daily tasks of this position, the employee needs to be able to: lift and carry various objects and equipment weighing up to 40 pounds for a distance up to 10 feet; exert a pull/push force up to 40 pounds; and employ various static and dynamic postures such as standing, walking, forward and overhead reaching, handling (gripping & grasping), fingering, turning, talking, hearing, near and far acuity, depth perception, peripheral and color vision, sitting, squatting, kneeling, bending, stooping, twisting, balancing, climbing ladder/stairs, and bending.
Library Clerks should have above-average computer skills as related to the delivery of library services. Knowledge of general library operations is required as well as great customer service. One must work as part of a team and be able to communicate verbally and in writing.
The Library Clerk must possess a high school diploma or equivalency. One year of library experience is preferred. Preference may be given to those with municipal library experience, bilingualism and higher education.
EMPLOYEE BENEFITS SUMMARY FULL-TIMEThe City of Coppell is self-funded and pays employee coverage for medical, dental (HMO plan), life insurance, AD&D, and short-term and long-term disability. The employee pays dependent coverage for medical, dental, life and AD&D insurance. Coverage is effective the first of the month concurrent with or following date of hire.Medical InsuranceWe offer a PPO United Healthcare Options network HRA annual rollover plan. For this plan year, the HRA funded by the City is $500 reimbursement for in-network deductibles and 20% co-insurance only. The fiscal year individual/family in-network deductible is $1,500/$3,000 with 80% coverage after deductible. Office co-pays are $40 for PCP/$50 for specialist. Basic outpatient lab work is covered 100% up to $1,000. Our plan summary and premium rate sheet is on our website.Dental InsuranceOur dental insurance is through Guardian and offers the HMO and PPO plan. Both plans include two cleanings each year per person. The HMO out of pocket is based on set fees with no deductible or maximum. The PPO plan has 80% basic coverage and 50% major coverage after a $50/$150 individual/family deductible. Orthodontia is also available on both plans for adults and children.Prescription BenefitOur prescription benefit is through Kroger Pharmacy Plan. There is a $50 brand plan year deductible. Then following applies: 30 day supply 90 day supply (mail order or retail) Tier 1 – $5 Tier 1 (generic) – $10 Tier 2 – $40 Tier 2 (name brand) – $80 Tier 3 – $70 Tier 3 (non formulary) – $140 Specialty Drug – $300VisionOur vision plan is with Superior Vision with $10 exam/$25 eyewear in-network co-pays. Annual exams and most lenses are paid in full after co-pays. Frames are paid once each 12 months up to $125 retail value. Contact lenses are paid once each 12 months up to $150. The premium rates are on our website.AIRROSTITreatment for musculoskeletal conditions – $25 copayLife InsuranceThe City of Coppell pays 2 times your annual salary to your beneficiary up to a maximum of $400,000. Those employees age 65 and over will receive a reduced benefit. Additional voluntary individual and dependent life insurance is available through Mutual of Omaha.AD&D (Accidental Death & Dismemberment)The City of Coppell pays 2 times your annual salary to your beneficiary up to a maximum of $400,000 in addition to your life insurance. Those employees age 65 and over will receive a reduced benefit. Additional voluntary individual and dependent AD&D insurance are available through Mutual of Omaha.Short-term DisabilityThe city pays for short-term disability. Coverage begins on the 15th day of absence due to your own covered injury or illness. Earnings are 60% of weekly income up to $2,300 maximum per week.Long-term DisabilityLong-term Disability is equivalent to 60% of your monthly salary up to $10,000 after 90 days of qualifying disability.Additional Benefits Covered by the City:Alight – Health Pro Consultant to assist with health care savings and resolution1800MD – 24/7 Telemedicine for those on our medical planTMRS (Texas Municipal Retirement System)TMRS is your retirement program. Employees contribute 7% of gross earnings each paycheck. The City's match is 2 to 1 upon retirement. TMRS members are vested with 5 years of service. Employees are eligible to retire with 20 years of service or at age 60 with 5 years of service.HolidaysThe City of Coppell has 10 ½ paid holidays per year: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving (2 ½ days), Christmas (2 days) and one personal day.VacationVacation leave accrues at the end of the first full pay period and may not be used until successful completion of the initial probationary period. During the 1st year of employment, 10 days of vacation are accrued (5 days for 24 hour shift). After the 1st year, the accrual is earned at the rate of 15 days per year (7.5 days for 24 hour shift). The accrual rate increases with years of service up to 24 days annually (12 days for 24 hour shift).Sick LeaveSick leave begins accruing during the first full pay period of employment at the rate of 12 days annually (6 days for 24 hour shift). The maximum cumulative accrual is 1040 hours (1560 hours for 24 hour shift).LongevityThe City of Coppell pays $6 per month for accumulated months of service in a lump sum annually in November.Compensation IncentiveThe City of Coppell gives employees $150 per month to apply first towards their dependent medical premium if applicable, or invest in our ICMA 457 plan.Deferred Compensation PlanICMA provides tax-deferred supplemental 457 retirement plansFlex Spending Section 125Employees may participate in the Flexible Benefit Plan, which corresponds to Section 125 of the IRS Code. The plan allows employees to set aside pre-tax dollars to pay for out of pocket medical, dental, vision and related health care expenses. Employees may also elect to contribute to a dependent care reimbursement account through voluntary pre-tax payroll deductions.100% Direct DepositIt takes two pay periods for complete processing.Wellness Health CenterFree to City of Coppell employees and dependents on our medical plan for health coaching and acute care.The COREFree individual and family membership for employees.Coppell LibraryAll employees and their families have free access to our Library.Employee Assistance ProgramThe City of Coppell pays for confidential counseling on life and family issues.CariloopOnline healthcare coaches to guide through challenges as a caregiver.Bereavement LeaveThe City of Coppell provides up to 24 hours (36 hours for 24 hour shift) paid leave in the event of a death(s) for current spouse, child, parent, brother, sister, stepparent, stepchild, grandparent or grandchild of an employee or employee's current spouse.Civil LeaveEmployees receive paid leave for jury duty and other approved civil leave.Military LeaveFull pay for up to 15 work days per fiscal year and one time partial pay for up to 180 days if eligible.Workers' CompensationAnytime an employee is injured on the job during the scope of City business, the employee is covered by workers' compensation insurance.Tuition ReimbursementOnce initial probationary period is complete, the City provides proportional tuition only reimbursement from an approved college for job related courses within a degree plan with requirements.Other Optional Benefits:AFLACLegal ShieldInfoArmorLong-Term Care