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Guest Services (70%)
Greets all guest at the front desk.
Answers all calls at Front Desk when necessary.
Advises guest of room type and rates, and confirms length of stay.
Understands standards operating procedures and applies them on a daily basis.
Programs room keys (card access).
Problem Solving (10%)
Responds by phone and/ or in person to routine guest inquiries and problems.
Information collector (10%)
Enters registration information into Opera.
Checks bulletin board, posted memos, notes and receives briefing sheets from Supervisor on a daily basis.
Receives incoming mail messages, log them, and distributes them accordingly.
Payment related (10%)
Checks and verifies credit requirements for payment.
Performs Cashiering functions and balances work.