Salary Grade GN06- Salary Grade Range $31,200 -$48,058
New hire applicants will be hired at a special entry rate of $36,650
****The Position is located at the Morganton Driver License Office****
North Carolina Department of Transportation (NCDOT) is committed to attracting and retaining high quality talent and developing career tracks that strengthen our organization while allowing employees to build satisfying careers. Join the diverse talent community at NCDOT in a variety of jobs, including engineering, IT, public transportation, financial management, research, and many other positions across the state. When you work for North Carolina, you can rely upon a culture that values collaboration, creativity, innovation, diversity and teamwork; the ability to impact positive change for the citizens of North Carolina; and benefit options that will enhance your quality of life, health, wellness and future.
We are currently looking for Driver License Examiners. You will be responsible for administering eligibility tests, evaluating persons applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into internal system for reporting.
You are the face of DMV and serve an important role to reduce wait times and improve customer service. Ensuring we meet our mission in providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required.
If you have a passion for customer service and open to flexible work schedule, then we encourage you to apply.
Knowledge, Skills and Abilities / Competencies
Qualified applicants must submit an application that clearly reflects work experience that demonstrates the following:
Experience explaining policy, procedure and/or laws to educate customers or the public
Customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with a diverse clientele.
Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems.
Experience in evaluation of information or documents to make determinations for actions.
Experience working as a collaborative team player using problem-solving skills to work out solutions for delivery.
Experience composing written communication using typing skills.
A typing test may be administered when interviews are conducted.
Experience with collection and disbursement of cash is helpful.
Must attend, complete, and pass a certification training requiring overnight stay Monday-Friday for 4 – 7 weeks***
This position is subject to the Federal Government's REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, selected candidates are required to undergo a background check which includes a name and fingerprint-based criminal history record check. Selected candidates will be given conditional offers of employment that would allow him or her to begin training prior to receipt of background check results. Prior to beginning employment at a DMV office, selected candidates must have successful outcomes for their background check and training. There is a cost associated with the background check for new employees.
Minimum Education and Experience Requirements
High school or General Educational Development (GED) diploma and the demonstrated possession of knowledge, skills, and abilities gained through at least two years of clerical, administrative, or paraprofessional experience involving the resolution of varied public contact situations which include interviewing and/or explaining information in considerable detail; or an equivalent combination of education and experience.