Log In
Sign Up
Introduction
Do you possess excellent communication skills and enjoy providing high quality and speedy customer service?
The Wisconsin Division of Motor Vehicles (DMV) is seeking to fill a DMV Customer Service Representative position at the Green Bay Customer Service Center, located at 942 Vanderperren Way, Green Bay, WI 54304.
WisDOT is a great place to work! We offer amazing benefits such as a casual office atmosphere, flexible work schedules, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee’s wellness and health.
In addition to these amazing benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.
The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. The WisDOT IDEA continues to drive us forward in our mission to provide leadership in the development and operation of a safe and efficient transportation system. We operate with integrity as we build trust and confidence in all our relationships through honesty, commitment, and the courage to do what is right in all of our efforts. We strive for diversity in creating an environment, including all people and opinions, which cultivates opportunities to bring varied perspectives to the work being done and decisions being made. We believe in leading by excellence by providing quality products and services that exceed our customers’ expectations by being professional and the best in all we do. We are committed to maintaining accountability, both individually and collectively, for the impact of our actions on resources, the people we serve, and each other.
Position Summary
This DMV Customer Service Representative position is located at the Green Bay Customer Service Center and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver’s licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers. This position also works with customers who need to obtain an ID for voting purposes. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.
Salary Information
This position is in schedule-range 02-11. Starting pay is $16.71/hour, with $1.40/hr. increase after one year of satisfactory performance. Reclass to the Advanced level is typically after 18 months of service, and receives at least $19.54/hr. A 12-month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan.
Job Details
WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.
Possession of a valid driver license will be required for positions that train on or perform driver license examining. Positions performing these functions eventually have the potential to make no less than $21.12/hr after a period of time.
All state employees are required to report their COVID vaccination status, whether vaccinated or not, and must provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment. At this time, those who are unvaccinated are subject to weekly COVID-19 testing protocols.
Qualifications
Qualified applicants will have experience with all the following:
Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role.
Reading and interpreting laws, regulations, policies, procedures, or other complex documents.
Performing cash handling transactions.
In addition to having all the above, well qualified applicants will have experience with one or more of the following:
Multi-tasking while ensuring accuracy within their work.
Working in a role in which the primary duties of a job are customer service.
How To Apply
Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.
Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions can be directed to Mackenzie Morris at mackenzie.morris@dot.wi.gov or 608-264-7223.
Deadline to Apply
The deadline to apply to this position is 11:59pm on Sunday, December 5th, 2021.
Recommended Skills
- Driver's License
- Communication skills
- Customer service
