The Johnson County’s District Attorney Office is looking for a qualified applicant to fill the position of Customer Service Technician. The position is located at 150 W. Santa Fe St., Olathe, KS 66061 and provides excellent benefits, including health insurance, wellness programs and discounts, retirement programs, and various other discount programs. The first review of applications will begin on November 17, 2021.
Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.
High school diploma or equivalent is required.
One year of customer service or work related experience is preferred.
Experience can substitute for education. Education can substitute for experience.