Customer Service Support Representative

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Customer Service Support Representative with Work from Home you can be a part of an organization that is devoted to giving back!

Benefits

We are committed to providing our employees with the support they need. At Work from Home, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

Medical, Dental, Vision, Life Insurance and Flexible Spending

Paid Time Off (PTO) and Personal Leave

401K(100% annual match – 3% to 9% of pay based on years of service)

Academic Assistance and Reimbursements for Tuition and Student Loans

Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.

Home, Auto, and Pet Insurance

Employee Stock Purchase Program (ESPP)

Short Term & Long Term Disability coverage

Adoption Assistance

Legal Benefits and lots more!

Learn more about Employee Benefits

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Work from Home family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Customer Service Support Representative to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

As a National Contact Center Management (NCCM) Patient Care Liaison, you will be responsible for providing and contributing to the company’s mission, vision, and values by receiving inbound, outbound and electronic requests to assist in scheduling patient appointments and services.

What you will do in this role:

• You will speak with customers, patients and stakeholders
• You will perform all components of call processing for inbound and outbound contacts while documenting those calls in the system
• You will ensure performance and quality standards are met
• You will receive constructive feedback and coaching
• You will demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded
• You will provide superior customer service to internal and external customers and patients
• You will support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership

Qualifications you will need:

• Entry level knowledge required, which can be generally obtained through completion of a High School Diploma or GED
• One year of customer service experience required

One year of experience using an internet-based software program

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Customer Service Support Representative opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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• Customer service