Customer Service Representatives Full Time

Hours Of Operation: Monday-Saturday 8:00 am-8:00 pm

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines and Germany which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US team is growing and we're looking for experienced Customer Service Representatives to join our Helpware team.

Position Overview:

We are looking for passionate customer service adept individuals who can deliver personalized and memorable experiences for our clients and customers. Customers will rely on you to answer questions, address their concerns, and help them with a particular product or service. You simply need to know your way around a computer, be comfortable supporting customers through phone support.

Primary Responsibilities:

• Inbound and outbound customer service calls

• Appointment setting

• Handle customer requests in an appropriate and timely manner

• Provide cutting-edge service in a friendly, confident and knowledgeable manner

• Utilize various Helpware and client-based tools and applications for customer support

• Fully dedicated to a 40 hour workweek

Qualifications:

• At least 1+ years of experience in customer service

• Outstanding verbal and written communication in business terms with external customers

• Capability to maintain the highest confidentiality around company proprietary information

• Enjoyment of working with and communicating with people and solving problems

• Ability to multitask and prioritize while remaining calm and pleasant

• Solid problem-solving skills

• Strong organizational skills

• Quick thinkers & able to adapt

• Courteous with customers

• High school diploma or equivalent

Job Type: Full-time

Pay: $15.00 per hour

Work Environment:

As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.'
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Work Location:

• One location

Work Remotely

• Temporarily due to COVID-19'

'Work Location: * One location work Remotely

• Temporarily due to COVID-19

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

Recommended Skills

• Communication skills
• Organizational skills
• Customer service