An agency on the move, the Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth’s residents and communities. Powered by a growing data-analytics discipline – and working in conjunction with municipalities, public agencies and the private sector – we’re finding new ways to improve the Bay State’s transportation infrastructure.
MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth.
MassDOT’s divisions include: Highway, Aeronautics, Registry of Motor Vehicles, Rail & Transit, and Planning & Enterprise Services. There are approximately 3,600 employees across the organization.
As a Customer Service Representative for the Registry of Motor Vehicles, you can help to make everyday life possible for thousands of Massachusetts residents. With each and every transaction, you’re helping people to live, work and enjoy the Bay State.
Whether you’re helping teens to obtain their learner’s permit, car owners to register new vehicles or newcomers by converting an out-of-state license, you can make a positive impact on the lives of your customers.
So if you’re good with people, a quick thinker, take pride in your ability to multitask, and enjoy patiently helping others, we’d love to hear from you about our Customer Service opportunities.
Please be advised that the starting salary is $42,568.61, which is non-negotiable.
About the Registry of Motor Vehicles
Our mission is to deliver excellent customer service and provide a safe traveling environment to those living and traveling in the Commonwealth. We work hard to create the nation’s safest and most reliable transportation system, which strengthens our economy and enhances our quality of life.
Duties & Responsibilities
Interacts with customers to respond to inquiries and complaints.
Issues licenses, identification cards and motor vehicle registrations.
Communicates with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person.
Uses computer terminals, vision instruments, automatic testing devices and other equipment.
Administers vision tests in accordance with agency policy.
Operates computer equipment to create, retrieve, review, change or update driver/vehicle/business information.
Ensure appropriate confidentiality and security of information.
Reviews reports for compliance with state and federal guidelines.
Collects fees (cash or check) and performs credit card transactions.
Reconciles receipts with revenue control documents.
Operates computer terminals with photo imaging software.
Schedules road examinations.
Prepares forms and other documents related to licenses, registrations, identification cards and receipts for titles.
Amends title and registration records.
Maintains Registry of Motor Vehicle filing systems.
Reviews customer documents in support of transactions for accuracy and veracity.
Conducts research for additional information from third parties (other states, state agencies, etc.) to complete transactions.
Assists other state and local agencies with Registry of Motor Vehicle information.
Assists customers with problem resolution.
Provided information to the public regarding Registry of Motor Vehicle guidelines, requirements and procedures in-person and on the phone.
Greets customers, determines a customer’s purpose, assesses readiness, and directs them to the appropriate line.
Directs customers to kiosks and other automated services where appropriate.
Assess that customers have the correct forms/applications, supporting documents, and acceptable payment.
Returns improper or incomplete forms or documents to the applicant, explaining reasons for rejection and steps necessary to complete forms/applications.
Provides checklists and assistance in completing forms/applications.
Provides information to the public regarding Registry of Motor Vehicles guidelines, requirements and procedures in-person and on the phone.
The locations of Registry of Motor Vehicles Service Centers in the Southeast Region are as follows:
Fluency in a second language.
Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.
This posting will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements
Applicants must have at least (A) one year of full-time or equivalent part-time, experience in a position, the major duties of which included, cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems.
Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position.
A Bachelor's degree may be substituted for the required experience.
Please note that this position may require the ability to travel to various MassDOT facilities across the Commonwealth.
All job applications must be submitted online through MassCareers to be considered.
For questions regarding the job posting, email LaShawnnya.Thomas@dot.state.ma.us.
For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
For a disability-related reasonable accommodation or alternative application method, call ADA Coordinator, Heather Ulesoo, at 857-851-9447.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Official Title: Customer Service Rep I, RMV
Primary Location: United States-Massachusetts-Taunton-1 Washington Street
Job: Administrative Services
Agency: Massachusetts Department of Transportation
Job Posting: Sep 2, 2021, 1:48:07 PM
Salary: 42,568.50 – 57,300.36 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Derrick Mann, 857-368-8541/ADA Coordinator: Heather Ulesoo – 6178519447
Bargaining Unit: DOT