Primary Location: United States of America-OHIO-Mahoning County-Youngstown
Work Locations: Youngstown Service Office 242 242 Federal Plaza West Suite 200 Youngstown 44503-1206
Organization: Workers' Compensation
Classified Indicator: Classified
Bargaining Unit / Exempt: Bargaining Unit
Work Hours: 8:00 am – 5:00 pm
Compensation: $19.72 – $23.99
Unposting Date: Nov 27, 2021, 10:59:00 PM
Job Function: Customer Service
Job Level: Individual Contributor
Agency Contact Name: BWC Human Resources
Agency Contact Information: A81104@bwc.state.oh.us
Customer Service Assistant 2 – 20069369
A Little About Us:
With over 1,600 employees in 11 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.
For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.
BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society’s impact on our services and workplace, and learn about how different perspectives can improve leadership skills. If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!
What You'll Be Doing:
Call employers &/or representatives to schedule audit appointments
Serves as the primary point of contact for employers regarding the audit process
Explains to employers the scope of the audit, audit procedures and payroll records needed for the audit
Answers verbal &/or written inquiries from employers, government officials & general public regarding audit procedures
Generates & prepares premium audit notification letters and packages by printing employer claims & payroll information from the Data Warehouse & assembling packets for the Workers’ Compensation External Auditors
To read more details about this position, please click here.
Required Experience and/or Education:
9 months training or 9 months experience in office practices & procedures; 9 months training or 9 months experience in public relations or customer service that included techniques for handling difficult people; 9 months training or 9 months experience in typing, keyboarding, data entry or word processing; 9 months training or 9 months experience in operation of personal computer.
Or equivalent of Minimum Qualifications for Employment noted above.
Necessary Skills and Competencies:
Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed;* typing/keyboarding.
Skill in operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine);* operation of personal computer or computer terminal.
Ability to apply laws, rules, policies &/or procedures applicable to routine & non-routine inquiries, requests, complaints &/or transactions involving variety of variables within familiar context; handle routine & non-routine inquiries, requests, complaints &/or transactions received in writing &/or by telephone, teletype, e-mail, in-person contacts &/or by other means of communication with variety of internal & external customers, some of whom may be irate; collate & classify information about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.
(*) Developed after employment.
BWC OCSEA Selection Rights
This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. BWC bargaining unit members have selection rights before non-bargaining unit members. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position.
Unless required by legislation or union contract, starting salary is set at lowest rate of the salary range. In most cases successful employees will move up a step in the salary range within six months, with subsequent step increases occurring every year as supported by successful performance evaluation results.
Educational Transcript Requirement
In order for any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed.
Position may require travel; therefore, persons occupying this position must be able to provide own transportation &/or legally operate a state-owned vehicle.
Background Check Information
Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.
EEO & ADA Statement:
The State of Ohio is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age (40 years or older), genetic information, sexual orientation, or caregiver status in making employment-related decisions about an individual.
The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its services, programs, and employment opportunities following the Americans with Disabilities Act and other applicable laws.
All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted.