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Dealership:
L0397 Driveway Home Office
Driveway Client Advisor
Driveway Client Advisors assist customers on Driveway’s internet and mobile sites. The primary goal of a Driveway Client Advisor is to assist customers with basic questions, and to develop leads for Driveway. Driveway Client Advisors have a working knowledge of Driveway.com inventories and processes.
Driveway Client Advisors report to the Driveway Client Advisor Supervisor.
Responsibilities
Proficiency with store and department processes, CRM’s, chat platform and phone systems
Proficiency with all departmental documents, language, training and processes related to CRM and Lead Management
Adherence to all standards and guidelines as outlined in the employee handbook
Respond to Driveway.com Chat customers within 2 minutes of initiation
Maintain presence on chat throughout shift
Proficiently work multiple chats at a time
Establish and maintain good working relationships with all other Driveway employees and work as a team
Assist departments and customers promptly, professionally, and consistently. All communications must be clear, concise and documented
Skills and Qualifications
Strong attention to detail
Sense of urgency
Excellent communication
Time Management
Degrees – High School, Bachelor in Business Management or Communications
Experiences – Customer Service, Call Center, Sales, Office, Clerical.
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
- Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Recommended Skills
- Time management
- Driver's License
