The Case Filing Coordinator serves in a key administrative capacity by performing intake-related duties and ensuring that cases received in the case filing services are processed in compliance with AAA’s policies and procedures.
Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Inputs new case filings into case management system.
Manages email inbox and faxes; responds to inquiries in a timely manner and informs supervisor of progress.
Ensures filing documents are correctly scanned and processed into the case management system; analyzes and indexes filing documents.
Selects and creates customer account/contact records in accordance with established policies and procedures.
Escalates notification to appropriate staff for cases requiring special attention.
Identifies and resolves problems efficiently and effectively utilizing available information and system data, weighs the importance of various issues, and escalates unresolved/complex issues to supervisory staff.
Sends and receives paylink payments in accordance with internal policies, including posting payment to the proper bill line or case and maintaining records.
Processes case filings and associated documents received by mail, email, and facsimile; provides primary telephone coverage on case filing general inquiry line; provides administrative support to case filing services team; handles payments received and bank deposits.
Maintains administrative and financial records in accordance with corporate standards, including electronic files and system records.
Complies with established AAA policies, procedures and regulations; keep abreast of applicable rules, regulations, and procedures.
Consults with immediate supervisor for guidance to ensure quality and consistent standards.
Attend on-site meetings and in-person training sessions
Education & Experience: High School Diploma or GED; 2 years of progressive administrative experience in a client-centered work environment; or an equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.
Technology Requirements: Intermediate proficiency with Microsoft Outlook, Word, and Excel.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.