Benefit Programs Specialist III represents the advanced level in the occupational group. Employees are assigned advanced technical functions or projects that require considerable knowledge of all public assistance functions such as fraud or quality control case review. Employees in this class conduct the initial and ongoing eligibility determinations requiring advanced program knowledge, or provide quality control by examining cases completed by other eligibility workers for accuracy and uniformity. Work is performed independently in accordance with well-established guidelines and standards. The most complex situations are reviewed with the supervisor.
General work tasks include but not limited to:
Contact vendors for services and ensure payments to allow for the restoration or continuation of services.
Monitor efficacy, trends of programs, and complete seasonal, quarterly, and yearly reports.
Participate on task forces, strategic planning, mentoring volunteers, students, and new employees, teaching classes, and conduct outreach.
Review cases for correctness, identify significant errors/problems in caseloads, and determine if the errors/problems are with the section, unit, or with an employee.
Provide statistical data and other information to support budget requests.
Interview clients who provide questionable or fraudulent statements and information and determines program eligibility.
Document data and information gathered and compare findings with established guidelines of program eligibility.
Prepare reports regarding quality control and make recommendations to the supervisor.
Explain programs, rights, and responsibilities of applicants and recipients, and conduct follow-up as needed.
Carry a caseload of clients receiving public assistance that involve complex issues.
Serve as a resource to staff and the public concerning public assistance programs and eligibility requirements.
Answer questions related to policies and procedures.
Maintain records, prepare reports, and submit summaries and information as required.
High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Considerable knowledge of:
Applicable laws, codes, policies, and procedures related to public assistance programs.
Basic human behavior.
Financial assistance programs sufficient to determine benefits eligibility.
Human services programs and how each interrelates.
Strategic planning process.
Mathematics to calculate percentages, formulas, and averages to solve mathematical problems.
Interviewing techniques such as data collection, interrogation, and investigation.
Operating a personal computer and the associated office and agency software.
Demonstrated ability to:
Manage complex cases.
Read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance programs.
Speak in public and promote agency programs.
Develop brochures and pamphlets and use audio-visual (AV) equipment.
Share learned information with co-workers.
Communicate effectively and diplomatically, both orally and in writing with a broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone.
Interview, gather information, re-evaluate each client’s situation, and make referrals.
Determine a client’s ownership share in situations where multi-ownership exists.
Assess client’s needs through collection and analysis of employment history and pertinent personal, family, and cultural information.
Use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data.
Maintain professional ethics related to confidentiality.
Exercise sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions.
Establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.
Identify customers’ needs and explore options to address these needs within the available community resources.
Considerable experience determining eligibility for SNAP and Medical Assistance programs in the Commonwealth of Virginia.
All applicants are subject to a DMV/driving record check, pre-employment drug screen, and CPS and Criminal History Search. The investigation may include: fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks requested by the hiring authority.
Employee must be willing to work in community emergency shelter in the event of a natural disaster or emergency.
Special Instructions to Applicants
Applications for this position must be submitted electronically through this website. This website will provide a confirmation receipt when the application is submitted. Consideration for an interview is based solely on the information within the application and/or resume. Applications/Resumes must include complete work history, including periods of unemployment if applicable. Please refer to your RMS account for the status of your application and this position.
Name Lisa Thompson
20 Progress Drive