Airport Customer Service Representative Full Time

About the Position

The Clark County Department of Aviation is seeking qualified candidates to apply for the Airport Customer Service Representative position. Performs a variety of public counter, office support and related customer services at the County's general aviation airports, North Las Vegas Airport and/or Henderson Executive Airport.

This recruitment will establish an Open Competitive Eligibility list to fill current and/or future vacancies which may occur within the next six (6) months or may be extended as needed by the office of Airport Experience and Employee Services.

THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

This recruitment will be used to fill a position at the North Las Vegas Airport, located at 2730 Airport Drive, North Las Vegas, NV 89032 and Henderson Executive Airport, located at 3500 Executive Terminal Drive, Henderson, NV 89052.

The Department of Aviation reserves the right to call only the most qualified applicants to the hiring interview.

Requirements

Equivalent to graduation from high school and two years of full-time experience dealing with the public, preferably in a cashiering or switchboard operation. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Applicants not meeting these requirements will not be considered for employment. Do not substitute a resume for your application or write "see resume" on your application.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.

Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.

Physical Demands

Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a computer screen, and hearing and speech to communicate in person, a radio or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Examples of Duties

Answers the telephone, provides information and services in person, and operates a base radio to receive and send information regarding general aviation customers' requests and service needs. Prepares fuel tickets and collects monies, sells aviation-related merchandise, and receives monthly payments for locally based aircraft. Maintains accurate records regarding daily aircraft servicing and tie-downs, fuel sales, and aircraft servicing provided; maintains financial records and prepares periodic and special reports related to the work of the unit. Uses standard office equipment, including a computer and point of sale system in the course of the work. Assists customers with providing information regarding surface transportation and services and attractions available in the City and the surrounding area; makes transportation and room accommodation arrangements as requested. Balances cash drawers, customer payments and fuel sales daily, accounts for, balances and prepares bank deposits. Reconciles point-of-sale revenue reports. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Performs a variety of general office support work, such as filing, preparing correspondence, providing for the maintenance of an inventory of office supplies and the repair of office equipment. Gathers scheduled flight information and keeps line service staff informed. Processes appropriate paperwork and provides information regarding regulations, insurance, and procedures for based aircraft; maintains records of keys issued and returned. Maintains close contact with security personnel in order to be able to respond and communicate quickly in emergency situations; communicates with various agencies in missing aircraft searches.

Group Insurance: Health and dental insurance is available at a minimal expense to eligible employees, spouses and dependents. The County pays the monthly life insurance premium for eligible employees.Service Connected Disability Insurance: Eligible employees are covered by a Workman's Compensation Program in accordance with the provisions of the Nevada Industrial Insurance Act (NRS Chapter 616) and the Nevada Occupational Diseases Act (NRS 617).Long-Term Disability Insurance: The County pays a monthly premium toward a long-term disability plan for eligible employees.Vacation: Vacation leave accrual is based on length of County employment. Initial accrual is at the rate of 3.08 vacation hours for each biweekly pay period.Sick Leave: Eligible employees accrue 3.7 hours of sick leave for each biweekly pay period. Employees completing 10 years of service accrue an additional .92 hours of sick leave per biweekly pay period.Miscellaneous Leaves: Court leave, military leave, parental leave, leave without pay, blood donor leave, education leave, and County promotional/transfer application examination leave are available (upon approval) for eligible permanent employees.Retirement: Full-time employees become a member of the Nevada State Public Employees Retirement System. Credit Union: Clark County employees and their families are eligible to join the Clark County Credit Union.Tuition Reimbursement: Subject to availability of funds, eligible employees may be awarded tuition reimbursement upon successful completion of pre-approved, job related courses.

Recommended Skills

• Driver's License
• Customer service